FAQs

The team at Carpet and Rug Cleaning Long Island wants you to have as much information as possible at hand about your rugs and carpets. Below, you will find some of our most commonly asked and answered questions. We invite you to peruse through them, but, if you do not find the answer you are looking for, please call us at 631-230-0243!

My rug has faded in two places. Can you fix it for me?

Color fading is common, especially when a rug is placed in a high traffic area or in the sun. Our team offers rug restoration services that target color fading and can assist you. Call today to receive a quote and to have your rug inspected.

When should my rug be cleaned?

This is one of the most common questions we receive. Your rug should be cleaned about every six months if it is not in a high traffic area and every couple months if it is. You should have your rug cleaned when you start to notice that it is dirty or has a smell to it.

Do you make repairs to all rugs?

Yes. Our team is able to make repairs to any type of rug that you have. We specialize in both repairs and restorations services to ensure we can offer a wide range of services. Some of the repair services that we offer include hole repair, re-stitching, reweaving, and fringe care.

Do you place my rug in a machine to clean it?

NEVER. We do not use machines to clean rugs because machines can cause serious damage to rugs, especially those that are delicate in nature. Our team handwashes ALL rugs that come into our facility. We use a special process to identify the right type of products and cleaning method to use on your rug. Want to learn more? Give Carpet and Rug Cleaning Long Island a call today at 631-230-0243.

Are there restrictions to the types of rugs that you clean?

No. We have experience in many types of rugs and can clean yours. Our team specializes in the following types of rugs: Kilims, Indian, Persian, Antique, Oriental, Chinese, Turkish, Cotton, and Wool. If you have a specific type of rug not listed, give us a call and tell us more about it and we will let you know if we can clean it.

Do you use safe products on my rug?

ALWAYS. Our products are environmentally friendly, and they are 100% safe for households that have children and pets in them.

Will you pick up my rug for me?

Yes. We know that most people cannot transport their own rugs properly, so we offer FREE pickup and delivery of your rug, for your convenience.

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